Help Centre
We want play to stay fun, which is why we give you simple tools to manage your time and spending. You can change them in your account whenever you like. If you need more support, groups such as Gambling Therapy and Gamban can help.
How does the loyalty programme work?
You earn points on every bet with Prince Edward Island Rewards. Spend them in the rewards shop on free spins and bonuses.
Which documents could you ask me for, and when?
Ahead of your first top-up, we check your ID and the region you're playing in. We may ask you for a photo ID along with a document showing your home address.
What's included in the welcome bonus, and how does the playthrough work?
Deposit at least C$20 to get your welcome bonus. You then have 90 days to wager the bonus and any winnings 10x, and free spin winnings have no wagering.
Is it possible to set limits on my deposits or play time?
Yes. In your account you can limit deposits, wagers and stakes, and you can set time alerts. Lower limits apply at once, while higher limits take 24 hours to apply.
What currency does my account use?
Your account runs in Canadian dollars (CAD), for deposits, play and withdrawals.
Can I play on a phone?
Yes. You can play in any mobile browser, use our iOS casino app, or download the Android app on Google Play.
How is my account kept safe?
Before you make your first deposit, we check your identity and your home address. Your password should be strong, and your account login stays private: it's for your eyes only, so please don't give it out.
Safer play tools
- Limits on deposits, wagers and stakes
- Time alerts and reality check reminders
- Take a cooling-off break of 24 hours up to 6 weeks
- Self-exclusion or full account closure
- A short self-assessment quiz
- KYC and location checks done before any deposit
- Lower limits apply at once, while higher limits apply after 24 hours